Servizz Design toolkit

Servizz Design toolkit

14.99

This toolkit is the new process for creating change in servizz.gov, a one stop shop in Malta that provides citizens with a single point of contact for all public services. The toolkit contains both service design and project management tools. Some tools are critical, such as meeting to identify problems, analysing risks, and planning and evaluating solutions. Other tools are optional such as discovery and develop interviews and workshops, prototyping and piloting of solutions, and activities for embedding change. Ultimately, it is up to those using the toolkit to decide which tools to use.

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